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Hi Guys,

After finding my home vandalized upon return from visiting relatives I was lucky or unlucky enough to find a brand new but older model 16 channel stand alone DVR at a very reasonable price. You will see why the price was so reasonable as you read on. This DVR is a 16 Channel MPEG4 Multiplex Network DVR with a DVD Recorder. This DVR is NOT the newer style H.264
compression DVR. It took many weeks of reasearch just to to find anything I could about this DVR because it came without many of its needed accesories, no manufacturer info on it anywhere, no model number on it anywhere and absolutely no information which would help me identify it upon it anywhere. I took a major risk by purchasing this DVR as it was because it even came without it's very unique 12V 10A 4 Pin power supply. I could not even power it up at first in order to see if it even worked. However, I was lucky because the unit did power up (after finding and paying nearly $100.00 for its unique power supply) and it did go right to the main menu. One major problem is
that this DVR came without any user's manual. I found out later that this unit also originally came standard with a remote control which is also missing. Many places that sell security DVRs show this item, but most of these placeslist it as being discontinued. When I have called any of them, they would not help me. They only were interested in selling me a new DVR. What made finding any info on this item much harder was that they all added their own unique model numbers to the item. After researching forever, I eventually discovered that this unit was manufactured in Korea by a company called "Yoko Technologies". The actual model number for this item is: RYK-9317. Here is a link to a photo and the spec. sheet for this item:
http://www.yoko-tech.com/pictures/download/9309.pdf

Here is my problem: This manufacturer is unwilling to answer any emails nor will they respond to any support questions about their very own product. Please forgive my many questions for those who are willing to help:

1) - Does anyone have a PDF or any form of the user manual for this item of which they can send me?

2) - The user interface on this DVR seems rather old or very poorly designed. It does not seem to be "Mouse Friendly" - Yet when playing with the dials on the front of this monster, I was able to acess the options which are massive. I would really like to update this software if at all possible to something more user friendly, Mouse Friendly and Newer. So the BIG QUESTION IS: Is it possible to put ANY other 16 channel stand alone DVR software on the hard drive of this DVR and have it work? Or am I stuck with the software that originally came with this DVR?

3) - If I am able to update the software, does anyone know if the latest H.264 compression technology is a software technology or does H.264 compression require hardware to go with it? In other words, can I upgrade this monster to have the latest H.264 16 Channel software? Or am I stuck with this very odd looking and old style un-mouse friendly menu?

4) - Does anyone know of any place that I can buy the remote control for this item?

I can go on forever...but I guess this is a good start. I would sincerely appreciatye any help, support and/or advise from anyone. You can either repy through this forum or you may contact me at: crystallanglor at yahoo dot com

Thank you,
Crystal

Sorry to hear about all that! Unfortunately I'm not very surprised to hear you're having so much trouble with a bargain-basement system, though this is one of the worst cases I've heard of.

When you called Yoko, you were probably calling a factory in an industrial area, not an office set up to deal with customers. The reason that the manufacturer doesn't want to deal with you is twofold; they probably don't have anyone in their support department that speaks English (manufacturing companies in China and Korea typically only have English speakers in their sales department), and also because manufacturers generally only deal with wholesalers and distributors, not end users like yourself (end users generally have to go through the party who directly sold them the DVR for support). Think of it this way: if you buy a Ford Taurus that turns out to be a lemon, calling Ford's main factory isn't going to get anything done, you have to call the guy who sold you the car. The same basic model applies here. Just so we're clear, I'm not trying to explain away Yoko's product, I'm just giving you a little window onto the back-end of the surveillance industry so you can see why you probably won't get any help from the manufacturer. My point is that if the guy who sold it to you isn't helping, you're basically on your own.

That all said, to answer your questions in turn:

(1) I was unable to find anything through Google.

(2 \ 3) It won't be possible to change the software. Standalone DVR software runs off the system's motherboard, not the hard drive, and is tied very closely to the chips installed on the board itself. Even if you were able to change the software on the board (which can be done with the right equipment), chances are it wouldn't recognize the hardware and wouldn't work at all. You're pretty much stuck with the software you have.

(4) You might be able to find one on eBay if you were exceptionally lucky, but I doubt it will be possible.

Bottom line: There really aren't many options available to you to get that system working like it should, so you're really going to be better off just cutting your losses and purchasing a new, professional grade 16ch DVR (like a PC Witness Pro V\RT: http://www.cctvwholesalers.com/product_p/dvr-vrt.htm). Systems like the one you have there now generally only get harder to work with, not easier, so I don't think there will ever be a point that you'll be happy with what you have.



PS - I edited your post to remove the direct link to your email address for your security. You should never post your email address on a public forum like this, since you'll almost always end up getting overwhelmed with spam and junk mail if you do.

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